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                        Software Support Contacts

                        Applied's Software Support

                        We offer a wide range of software support programs as well as customer education to ensure the highest level of performance and maximum return on investment on our software products. Customers enrolled in an Applied maintenance program have access to our full service global support and qualified product experts who can quickly troubleshoot software issues or answer questions regarding specific product features and functionality. In addition, from the software portal, maintenance customers can receive the latest upgrades, enhancements and patches for any product under a current maintenance contract.

                        Our customer education offers goal-based, hands-on instruction to provide you with a complete understanding of Applied Materials products. Training classes range from an overview level curriculum to in-depth product functionality. To maximize training effectiveness, we offer flexible training options including classroom setting, on-site at the customer’s facility, or in the lab at Applied’s state-of-the-art learning facilities.

                        For additional assistance, please select your region for your local support center contact information.

                        North America

                        Hours: 7:00 AM – 6:00 PM Mountain Time

                        Product
                        Email Contact
                        Voice Contact

                        300works
                        300works_support@amat.com
                        978-795-8011

                        Activity Manager
                        apf_support@amat.com
                        801-736-3300

                        APF RTD/Reporter
                        apf_support@amat.com
                        801-736-3300

                        Auto ID
                        Contact your support engineer
                        801-736-3300

                        AutoMod
                        automod_support@amat.com
                        801-736-3300

                        AutoSched AP
                        autoschedap_support@amat.com
                        801-736-3300

                        CELLworks
                        cellworks_support@amat.com
                        978-795-8011

                        CFM/CSM
                        Contact your support engineer
                        801-736-3300

                        CLASS MCS 3
                        Contact your support engineer
                        801-736-3300

                        CLASS MCS 5
                        classmcs5_support@amat.com
                        801-736-3300

                        Cornerstone
                        cornerstone_support@amat.com
                        978-795-8011

                        E3 Platform / FDC / R2R
                        e3_support@amat.com
                        408-563-7798

                        FAB300
                        9:00 AM - 6:00 PM PT
                        crc_fab300@amat.com
                        For FAB-down situations, Platinum customers should use the contact number given by Support

                        FACTORYworks
                        factoryworks_support@amat.com
                        978-795-8011

                        iDurables
                        factoryworks_support@amat.com
                        978-795-8011

                        MBTC / MyPro
                        ees_service@amat.com
                        408-563-7798

                        MTS
                        Contact your support engineer
                        801-736-3300

                        NeXus
                        crc_toolnexus@amat.com
                        408-563-7798

                        OCAPS
                        factoryworks_support@amat.com
                        978-795-8011

                        Open MTS
                        Contact your support engineer
                        801-736-3300

                        Patterns
                        patterns_support@amat.com
                        978-394-7725

                        PROMIS
                        8:00 AM - 8:00 PM ET
                        promis_support@amat.com
                        800-784-6778

                        Sentinel
                        sentinel_support@amat.com
                        408-563-7798

                        SPACE
                        space_support@amat.com
                        978-795-8011

                        STATIONworks
                        stationworks_support@amat.com
                        978-795-8011

                        TransNet MCS
                        Contact your support engineer
                        978-795-8011

                        TRMS - iReticle Cell
                        Contact your support engineer 
                        Contact your support engineer

                        WinSECS
                        winsecs_support@amat.com
                        978-795-8011

                        WorkStream
                        crc_support@amat.com
                        800-726-7400

                        For FAB-down only

                        Xsite
                        xsite_support@amat.com
                        978-795-8011

                         

                        Europe

                        China

                        Japan

                        Hours: 9:00 AM – 5:30 PM (GMT +9, No daylight savings)

                        Product
                        Email Contact
                        Voice Contact

                        All Products
                        MAS_JKR_SWsupport@amat.com
                        +81-52-238-2801

                        Korea

                        South East Asia

                        Taiwan

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